OEM warranty claims processing is one of the largest manual revenue functions in automotive retail. DealerTech AI in warranty claims is changing how revenue is processed, validated, and recovered across dealership operations. Most OEMs runs their own proprietary claims system. An incorrect submission, a wrong labor code, a missing authorization, a documentation gap, results in […]
Issue No. 4 | April 28, 2026 For warranty administrators who manage loss ratios, reinsurance, and contract performance. This Week: The DTC Channel and Your Book THE CURVE: 12.3% The DTC VSC channel is growing at a 12.3% CAGR, per Colonnade Advisors’ March 2026 whitepaper. That is the top-line number. The one that matters for […]
Issue No. 4 | April 28, 2026 Intelligence for direct marketers in insurance, home services, warranty, and protection. This Week: The Coverage Gap THE NUMBER: 44% Only 44% of eligible U.S. vehicles carry VSC coverage, per Colonnade Advisors’ March 2026 whitepaper. Set against approximately 296.5 million passenger vehicles on U.S. roads, roughly 70% of which […]
Issue No. 4 | April 28, 2026 Intelligence for F&I agents, administrators, and dealership finance professionals. THE VEHICLE MARKET NUMBER: 45% Only 45% of new car buyers purchase a VSC at the point of sale, per NADA industry data cited in Colonnade Advisors’ March 2026 whitepaper. At an average selling price of $48,205 and a […]
The DTC VSC industry is no longer an emerging channel. It has reached a level of scale and maturity that is attracting institutional attention. Colonnade Advisors, an independent investment bank focused on financial and business services, published a March 2026 whitepaper confirming what marketers are already seeing in their numbers: DTC VSC is the fastest-growing […]
Issue No. 3 | April 21, 2026 For warranty administrators who manage loss ratios, reinsurance, and contract performance. This Week: The Compounding Repair Cost Base THE CURVE Service and parts sales per warranty repair order at franchised dealerships have grown from $343 in 2018 to $551 in 2025. That is a 60% increase over seven […]
Issue No. 3 | April 21, 2026 Intelligence for direct marketers in insurance, home services, warranty, and protection. This Week: The Affordability Handoff THE NUMBER: 27% A record 27% of underwater trade-ins now carry $10,000 or more in negative equity, per Edmunds Q4 2025. That is an all-time high. The average underwater balance sits at […]
Issue No. 3 | April 21, 2026 Intelligence for F&I agents, administrators, and dealership finance professionals. THE VEHICLE MARKET NUMBER: 114 Average new-vehicle retail sales per new-vehicle salesperson hit 114 in 2025, the highest mark in an eight-year window and up from 102 in 2022 (NADA Data 2025). Dealerships are moving roughly 12% more cars […]
The agency of the future is not a distant concept. Joel Kansanback, in his keynote at the Agent Summit on April 15th, was direct. The next five years in F&I will compress twenty-five years of change. That is not a trend call. It is an operating reality. The agents, administrators, and dealers who adjust to […]
Issue No. 2 | April 14, 2026 Intelligence for F&I agents, administrators, and dealership finance professionals. THE NUMBER: +$0.20-$0.40 Average U.S. gas prices have increased roughly $0.20–$0.40 per gallon following the Iran conflict, as oil markets reacted immediately to supply risk. For dealers, that shows up quickly in the vehicle purchase decision. As fuel costs […]